How can we help?

Sure. Your paid subscription can be cancelled anytime for any reason from your account.

Yes, you can delay or change your subscription anytime.

Absolutely! You can upgrade or downgrade your plan anytime.

Yes, your subscription will be automatically renewed according to your pay period.

Yes! We offer 10% discount on monthly subscriptions. There may be other temporary discounts, check for this inside the service.

We recommend taking Power Up first thing in the morning on an empty stomach along with a glass of water. Or another great option is mid-morning, away from food. The main thing is to take it outside of meals – this improves the absorption of nutrients in the brain.

Power Up builds up over time. The first wave of benefits comes from the vitamins and amino acids, and you can expect increased energy levels this from day 1. The second wave of benefits comes after several weeks, when the botanical extracts have had a chance to build up – this is when people say they start to feel more alert, more focused and in a better mood.

Nope! We all respond differently to caffeine, and we think it should be up to you to decide if you want any or not. Plus, we love a cup of coffee, so having caffeine in Power Up as well would just be too much.

The ingredients in Power Up are like kindling for your brain: they enable you to naturally increase mental energy, decision making, memory formation and more.

This means Power Up can help your brain function optimally, the way it is designed to. So, you can expect great focus, good mood, sharp attention span, and strong mental energy throughout the day.

What you shouldn’t expect is a sudden spike of energy, like an energy drink or a double espresso. Power Up acts more gently than this, in a healthier way for the brain.

If you are used to taking lots of caffeinated stimulants, it may take you a few more days to notice the benefits of Power Up.

As one customer put it: sometimes it’s only when you run out that you realise just how much Power Up was helping.

Because the ingredients in Power Up are all food-grade, you do not need to cycle or take breaks off it. In fact, you are likely to get greater benefits over time as the body accumulates some of the powerful amino acids and botanicals. Remember: Power Up is not a stimulant, but concentrated brain fuel.

Although it contains no stimulants, Power Up is best taken from teenage years onwards due to the botanicals in the formulation.

As with all food supplements, we recommend that you consult your healthcare practitioner before adding anything new into your diet and ensuring that you are not getting more than the recommended daily NRV through food or food supplements.

We recommend a holistic approach to nutrition, health and fitness. One thing we know from published studies is that the ingredients in Power Up work even better when there is a good supply of Omega 3 in the body – so try to include oily fish such as sardines or mackerel in your weekly diet.

Power Up cannot be used by those with iron excess issues or where chronic anaemia is suspected. Gotu Kola in Power Up can interact with sedative medications / central nervous system depressants.

If you are on medication and are concerned about potential interactions, please consult your healthcare professional before use. If you are pregnant or breastfeeding, please also consult your healthcare professional before use.

No, there are no known side effects. Although on average, users of Power Up drink 25% less caffeinated beverages after 4 weeks! That’s because you won’t feel the need for so much stimulant when your brain is well nourished.

We recommend taking Unplug in the evening about one hour before bed, and preferably away from food. If you are feeling overwhelmed or highly stressed, you can also take Unplug earlier in the day or alongside Hormone Balance.

Yes, this is a powerful combination for stress relief and deep restorative sleep. You can take them at the same time, an hour before bed, or take Hormone Balance earlier in the day.

With Unplug, benefits build up over time. Most people will feel some initial sleep improvements from the very first night, and this will gradually improve over weeks and months.

After 4 weeks, the average time it takes to fall asleep reduces by 52%, and users wake up one third more refreshed.

After 3-6 months your “new normal” settles in and you’ll look forward to a great sleep, night after night.

Not in the medicinal sense. Unplug helps induce feelings of cosiness and promotes deep sleep, but it is not a medication. It is a food-state supplement and a natural sleep supporter. It works by providing the nutritional building blocks your brain needs to produce sleep and relaxation hormones.

Consider Unplug like a concentrated version of foods that make you feel comfy and sleepy. Think of a time when you slept deeply and soundly through the night and woke up buzzing with energy. That’s what you can expect from Unplug. But a big life change like this won’t happen overnight! Benefits build up over several weeks and months.

Yes, Unplug won’t knock you out like a medicinal sleeping pill. As a matter of fact, our commercial director Anthony decided to join Motion after Unplug helped him get the quality sleep he needed when his first child was born.

No worries! We use vegetable-based capsules which you can easily unscrew and pop open with your hands. Make sure you do this above a glass of water so you don’t lose any precious powder. Then just drink up!

You may experience some wild, vivid dreams over the first few nights as your brain catches up on sleep debt. Don’t worry! This is a sign that you are getting deep sleep, which is great. Typically, these intense dreams will go away after a week or so once you’ve caught up on sleep debt.

Because the ingredients in Unplug are all food-grade, you do not need to cycle or take breaks off it. In fact, you are likely to get greater benefits over time as the body accumulates some powerful amino acids and botanicals.

If you do decide to take a break, we know from our own data that you’ll likely enjoy the benefits for a further 7-10 days after you’ve stopped supplementation, after which your sleep quality will return to your pre-Unplug days

We recommend Unplug for teenagers and up.

As with all food supplements, we recommend that you consult your healthcare practitioner before adding anything new into your diet and ensuring that you are not getting more than the recommended daily NRV through food or food supplements.

If you are on medication and are concerned about potential interactions, please consult your healthcare professional before use. Pregnant or breastfeeding women should consult their healthcare professional before use.

Unplug, Power Up and Hormone Balance were formulated to work synergistically for better sleep, energy and stress relief when taken alongside each other. But they are also fantastic standalone supplements! Of course, Unplug alone is a great choice if you are just looking for better sleep, night after night.

We generally do not recommend this due to the strength of the botanicals in Unplug. However, in this case we would recommend Hormone Balance as a stress-relief alternative which may also help improve sleep quality.

Hormone Balance is a natural stress supporter. When the world is a bit hectic, it’s here to help you feel OK. Each capsule contains a blend of 3 sources of restorative Magnesium alongside hormone-balancing zinc, stress-supporting vitamins and botanical extracts.

Hormone Balance will help level off your spikes of cortisol, the stress hormone. You should feel a little more relaxed and in control of your mood throughout the day. In addition, the triple source of magnesium in Hormone Balance will aid muscular aches and pains, too.

One customer recently described Hormone Balance as a real life changer for her, saying: “I cannot recommend it enough for the ease of leg aches and a sense of balance and calm”.

While Unplug improves the quality and depth of sleep, Hormone Balance raises your stress defences through the day. Hormone Balance also helps restore physically and mentally from stressful situations. This restorative time happens mostly at night, which is why it can sometimes be confused with Unplug.

Unplug and Hormone Balance are fantastic companions, and we recommend both in equal measure. You can take them at the same time, about an hour before bed, or if you prefer, you can take Hormone Balance earlier in the day.

We recommend taking Hormone Balance in the early evening, or with Unplug before bed.

Benefits from Hormone Balance will build up over time. You can expect some initial improvements in the very first day, increasing over weeks and months.

The ingredients in Hormone Balance are here to support you in the long run. Stressful and hectic lives mean we tend to burn more Magnesium than is available from our food, which is one important reason to choose Hormone Balance as a daily stress aid.

Hormone Balance is not a sleeping pill. It will not make you feel drowsy.

There are no known side effects to Hormone Balance.

There is no need to cycle or take a break from Hormone Balance.

We recommend Hormone Balance for teenagers and up.

As with all food supplements, we recommend that you consult your healthcare practitioner before adding anything new into your diet and ensuring that you are not getting more than the recommended daily NRV through food or food supplements.

We are not aware of any contraindications. If you are on medication and are concerned about potential interactions, please consult your healthcare professional before use.

Hormone Balance is considered safe for pregnancy and breastfeeding, although we’d always recommend checking with your practitioner if you’ve not taken Hormone Balance before.

We accept most major payment methods at checkout.

• Visa and Mastercard

• PayPal, which also covers American Express when you choose PayPal

• Apple Pay, Google Pay and Shop Pay through express checkout

Express checkout buttons are a shortcut. You can always continue to the next step and pay by card instead.

All orders are taken in pounds sterling (GBP). That is the only currency we can accept at checkout.

If your card or PayPal account is in another currency, your provider converts the amount automatically at their own rate, so you do not need to do anything.

Enter your code at checkout before you complete payment.

• Add your items to the basket, then go to checkout.

• Enter your code in the discount box and select apply.

• The total updates straight away.

Things to check

• Codes can have an expiry date, or apply to selected products only.

• Only one discount code can be used per order.

• Codes are case sensitive, so check the spelling carefully.

Orders cannot be edited online once they are placed, but we can often help if you contact us quickly.

• Email hello@motionnutrition.com or call +44 (0)1380 812 809 with your order number.

• We can amend the order if it has not already been packed or dispatched.

• Once an order has left us, no further changes can be made, so a return would be the next step.

Yes, as long as it has not been packed or dispatched.

• Contact us as soon as you can with your order number, and we will stop the order if it is still with our warehouse team.

• If it has already gone out, you can send it back once it arrives and we will refund it under our returns policy.

If you need more help

• Email hello@motionnutrition.com

• Call +44 (0)1380 812 809 (Monday to Friday, 9am to 5pm UK time)

Billing details are passed straight to your bank or PayPal for security, so they cannot be changed after payment.

• A billing address typo does not affect delivery, because parcels always go to the shipping address.

• To change card details for future orders, update them in your account.

Yes. A VAT invoice is issued for every order and can be sent by email on request.

Email hello@motionnutrition.com with your order number and we will send it across, including your company name and VAT number if you give them to us.

Use our tracking portal, which shows the latest update from the courier in one place.

• Track your order using your order number, email address or tracking number.

You will also get a dispatch email with your tracking number as soon as the parcel leaves us.

We aim to pack and dispatch orders on the same working day when they are placed before the afternoon cut off, and the next working day otherwise.

Orders placed at the weekend or on a bank holiday are picked up on the next working day.

Most UK orders arrive within two to three working days of dispatch on a tracked service, and next working day if you choose an express option at checkout.

Delivery times are courier estimates rather than guarantees, and occasionally a parcel takes a little longer during busy periods.

Yes, we ship worldwide. Options and prices are shown at checkout once you enter your delivery address.

International delivery usually takes three to ten working days after dispatch, depending on the destination and customs clearance.

It depends on where the order is going.

• For many destinations, taxes and duties are calculated and paid at checkout, so nothing is due on delivery.

• For some destinations, the courier collects import charges before delivery, and that is set by the destination country rather than by us.

Checkout tells you which applies to your order before you pay.

Tracking can stall while a parcel is in transit or waiting for a customs check, and it often catches up on its own.

• Check the latest position in our tracking portal.

• If there has been no movement for three working days in the UK, or seven for an international order, contact us and we will chase the courier and open a case for you.

If you need more help

• Email hello@motionnutrition.com

• Call +44 (0)1380 812 809 (Monday to Friday, 9am to 5pm UK time)

We are sorry, that is frustrating. Please check the tracking portal first, then get in touch with your order number.

We will audit the dispatch record and raise it with the courier. Where a parcel is confirmed lost, we replace or refund it.

If you need more help

• Email hello@motionnutrition.com

• Call +44 (0)1380 812 809 (Monday to Friday, 9am to 5pm UK time)

Please contact us within five working days of delivery with your order number, and tell us exactly which items are missing.

Every parcel is scanned and weighed as it is packed, so we can check what went out and put it right quickly.

Please email hello@motionnutrition.com with your order number and photographs of the outer packaging and the damaged items.

We will arrange a replacement or a refund, and raise the damage with the courier at our end.

Contact us with your order number and a photograph of what arrived, including the label on the product.

We will send the correct item and cover the cost of returning the wrong one.

Tell us as soon as you can. If the order has not been packed, we can correct the address before it goes out.

If it has already been dispatched, the courier may still be able to redirect it, so contact us and we will try.

You can return unopened items in a resaleable condition within 30 days of receiving your order, or 14 days for EU customers under distance selling rules.

• Start your return in our returns portal.

• Opened or part used products cannot be resold, so they can only be refunded where there is a fault.

Use the returns portal. Enter your order number and email address, choose the items and tell us the reason.

You will get return instructions on screen and by email, including a label where one applies.

Refunds are issued once your return has been received and checked, usually within three working days of it reaching us.

Your bank or PayPal then takes a few more days to show the money, depending on the provider.

If the return is because of a fault, a damaged parcel or our error, we cover the postage.

For a change of mind, return postage is at your own cost unless we tell you otherwise.

Yes. Choose exchange when you start your return in the returns portal, and tell us what you would like instead.

If there is a price difference, we will either refund it or send a short payment link before the replacement goes out.

Most of our range is suitable for vegans, and each product page and label states this clearly.

If you are unsure about a specific product, email hello@motionnutrition.com and we will confirm from the current specification.

No. We do not test on animals, and neither do our manufacturing partners.

Follow the directions on the label, which give the daily amount and whether to take it with food.

Beyond the label, we cannot advise on personal timing or combinations, so please speak to a qualified practitioner if you would like tailored guidance.

Many customers use more than one product, but we cannot advise on combinations for you personally.

Stay within the label amounts for each product, and check with your doctor or practitioner if you are taking medication.

Where a product carries a sport testing certification, it is shown on the product page and on the label.

If you compete under testing rules and want to check a specific batch, contact us before you order and we will confirm what applies to that product.

We do not sell samples as standard, though smaller pack sizes are available on some products.

If you are choosing between two products, email hello@motionnutrition.com and we will explain the differences so you can pick with confidence.

Sign in to your account and open the subscriptions area. From there you can skip a delivery, change how often it arrives, update the address or cancel.

If you would rather we did it for you, email hello@motionnutrition.com and we will make the change and confirm it.

Your next charge date is shown in your account, and we email a reminder before every renewal.

Changes need to be made before that charge date, because once an order is created it is treated like any other paid order.

Use the account area on our website. You can reset your password from the sign in page at any time.

To change the email address on your account, email hello@motionnutrition.com from the old address if you can, so we can confirm the change safely.

We only use your details to process orders, provide support and, if you have opted in, send updates you asked for.

Full details are in the privacy policy on https://motionnutrition.com, and you can ask us to remove your marketing preferences at any time.

Every raw material and every finished batch is tested for heavy metals, microbes, identity and purity, and each batch is released only once those checks pass.

Manufacturing and packing take place in our own UK facility, which works to good manufacturing practice standards.

We do not release certificates of analysis, test reports or individual results.

What we can confirm is that the batch you received passed our full testing programme before it was approved for sale.

Both are printed on the product label, usually near the base or on the back.

If the print is hard to read, send us a photograph and your order number and we will confirm the batch and date from our records.

Keep them in a cool, dry place out of direct sunlight, with the lid closed firmly.

Where a product needs refrigeration after opening, the label says so.

We cannot give individual medical advice, and we cannot tell you whether a product is right for your health or your medication.

If you are pregnant, breastfeeding, taking prescribed medicines or managing a health condition, please speak to your doctor or a qualified practitioner first.

Email hello@motionnutrition.com, call +44 (0)1380 812 809, or send a message from our contact page.

We are here Monday to Friday, 9am to 5pm UK time, and we aim to reply to every message within one working day.

Most messages are answered within one working day, and often the same day.

If your order is due to go out imminently and you need something changed, please call rather than email so we can catch it in time.